• Respond to and resolve clinical-adjacent support escalations (e.g., documentation guidance, scope-of-practice questions, platform functionality issues). • Serve as a subject matter resource for clinical processes, documentation standards, and provider expectations. • Provide timely, high-quality support through chat, email, video, and asynchronous communication channels. • Conduct 1:1 meetings with providers to address quality concerns, documentation feedback, or general questions related to practice on the platform. • Monitor provider satisfaction and escalate patterns, risks, or concerns to Clinical Managers or leadership. • Support provider onboarding by answering questions about processes, expectations, and platform workflows. • Assist with hosting Q&A sessions, office hours, and group onboarding support. • Help maintain training materials, FAQs, and support resources to ensure provider clarity and success. • Assist in managing and moderating the provider online community (e.g., discussion forums, Slack, or other communication platforms). • Foster connection, transparency, and knowledge sharing within the provider network. • Share updates and changes in workflows, processes, or clinical expectations succinctly and clearly. • Review documentation for completeness, accuracy, and alignment with clinical expectations, providing supportive guidance to providers as needed. • Flag concerns or trends to the Clinical Manager for further review or coaching. • Participate in initiatives to improve provider performance, documentation, or client outcomes. • Maintain a small client caseload (1–2 clients), providing high-quality, evidence-based mental health treatment (if licensed). • Maintain all documentation, compliance, and ethical requirements associated with direct clinical practice. • Work closely with Support, Product, Operations, and Clinical Leadership to identify opportunities to improve provider experience. • Provide input on tooling, workflows, and resources to streamline provider success.