• Is accountable for the successful implementation, cutover, and hand-off to Support for emergency call handling projects • Writes, manages, and implements the master project plan using automated project management tools, processes, and procedures. • Measures the performance relating to achieving each set of goals. • Understands business implications on all projects. • Acquires and maintains a high-level understanding of relevant internal organizational work flows and practices. • Serves as the primary point of contact for customers, subcontractors, and internal staff for the project. • Establishes and maintains contact with customers and channel partners as relates to their specific project. • Provides regular status updates. • Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines. • Initiates, generates, and maintains project schedules. • Leads scheduling status reviews with team members to track current status against planned progress. • Perform detailed analyses of program data and recommend solutions to customers. • Provides ongoing assessment and coverage of the risks associated with a project. • Alert management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues. • Initiates, generates, and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash). • Analyses project costs and leads cost status reviews with other team members and management to track current status against planned progress. • Ensures designated standards and processes are followed as it applies to assigned projects.