Thermo Fisher Scientific

The World Leader In Serving Science

Customer Relationship Manager

Account ManagerSalesFull TimeRemoteTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

12 days ago

Salary

$80K - $100K / year

2 yrs expEnglish

Job Description

• Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction. • Understand client goals, challenges, and needs; propose solutions that align with business objectives. • Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts. • Act as an advocate for the customer internally, collaborating with operations, product, and support teams. • Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations. • Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events). • Collaborate with marketing and sales leadership to execute targeted campaigns and messaging. • Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate. • Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team. • Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy.

Job Requirements

  • 2–5 years of experience in account management, sales development, or related client-facing roles.
  • Strong communication and interpersonal skills; able to build trust quickly with clients and prospects.
  • Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail.
  • Comfortable with both consultative relationship management and high-volume prospecting outreach.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms.
  • Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development

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