TAG - The Aspen Group
Together we can bring better healthcare to more people.
CCT Manager – Performance
Location
Colorado
Posted
34 days ago
Salary
Not specified
Bachelor Degree3 yrs expEnglish
Job Description
• Partner with the Director of Patient Experience to develop and execute performance strategies that drive sales growth, KPI attainment, and continuous improvement across a 90+ person team.
• Translate organizational goals into measurable performance targets and actionable execution plans for sales and service teams.
• Oversee performance components of the outbound strategy including call prioritization models, lead management workflows, agent productivity measures, and KPI tracking.
• Support team leaders in implementing structured coaching, scorecards, performance routines, and development plans.
• Deliver insights and recommendations rooted in data to enhance agent performance, operational efficiency, and patient scheduling outcomes.
Job Requirements
- 3 years of progressive experience in sales performance management, call center operations, business analytics, or a related performance-focused role.
- Demonstrated ability to build performance systems, KPI frameworks, and process improvements with measurable impact.
- Experience with forecasting, staffing, workforce analytics, or reporting strongly preferred.
- Bachelor’s degree or relevant experience required.
- Self-driven with the ability to lead initiatives independently and in fast-paced environments.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
