• Engage with federal stakeholders to elicit, analyze, and document business, functional, and technical requirements • Translate agency and mission requirements into ServiceNow solutions aligned with platform capabilities and federal best practices • Configure and support ServiceNow modules to meet program, operational, and compliance requirements • Support ServiceNow installations and enhancements in accordance with federal security, governance, and documentation standards • Estimate, plan, and manage ServiceNow implementation tasks, schedules, and deliverables • Track and report project status, risks, and milestones to government and internal stakeholders • Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) within a federal Agile delivery framework • Support testing, validation, documentation, and transition-to-operations activities as required by federal contracts