New Charter Technologies
The better way to do IT.
TAC Engineer
Location
Connecticut + 1 moreAll locations: Connecticut, New York
Posted
7 days ago
Salary
$65K / year
Associate Degree5 yrs expExperience acceptedEnglishAzureSwitching
Job Description
• Provide remote and occasional on-site Level 2 technical support to ADNET clients based on established procedures through various support mediums (telephone, email, ticketing system, and remote control)
• Actively manage assigned tickets, projects, and follow-ups to ensure timely resolution
• Escalate issues outside of your skill set promptly to ensure clients receive timely resolutions
• Maintain accurate and up-to-date client documentation as changes occur or as part of project work
Job Requirements
- A minimum of an Associate’s Degree or minimum 3-5 years equivalent technical experience
- One industry certification or equivalent experience
- Must possess a thorough understanding of IP networking and ability to troubleshoot/analyze/resolve hardware and software issues remotely
- Experience in Microsoft Windows server and desktop environments as well as Microsoft 365
- Experience with Azure platform (Entra, 365 Admin console, Intune, etc.)
- Working knowledge of switching, routing, wireless, firewall and Apple Mac technology
Benefits
- Employee benefits
- Professional development opportunities
- Paid time off
