Lucid Software

The Visual Collaboration Suite to help teams see and build the future. Creators of Lucidchart, Lucidspark and Lucidscale

Director, Global Payments

Full TimeRemoteTeam 501-1,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

North Carolina + 1 moreAll locations: North Carolina, Utah

Posted

2 days ago

Salary

Not specified

7 yrs expEnglish

Job Description

• Define and execute the roadmap for global payment performance with a focus on localization. • Lead the evaluation and implementation of Alternative Payment Methods (APMs) to increase conversion in international markets. • Own the health of the payment funnel and improve authorization success rates. • Drive revenue retention by optimizing dunning logic and leveraging modern payment tools. • Collaborate with Digital Marketing and Product to ensure a frictionless self-serve checkout experience. • Collaborate with Finance and Sales for B2B transactions and contract migrations. • Architect a balanced risk management framework minimizing chargebacks. • Lead contract negotiations and manage renewals with global payment processors.

Job Requirements

  • 7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role.
  • Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements.
  • Deep, hands-on experience implementing local acquiring and APMs (e.g., SEPA, Pix, digital wallets) across EMEA, APAC, and LATAM.
  • Direct experience working in a Product-Led Growth environment where payments are leveraged as a growth lever for user expansion.
  • Demonstrated experience navigating or leading the transition from billing-led routing to advanced Payment Orchestration or multi-processor environments.
  • Expert understanding of the global regulatory landscape, including PCI-DSS, PSD3, SCA, and local data residency requirements.
  • Background in managing payments for a freemium-to-paid SaaS model at a significant global scale.
  • Exceptional ability to translate complex payment data into actionable insights for stakeholders ranging from technical engineers to executive leadership.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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