• Configure and optimize dialer strategies, pacing, queues, and campaigns • Monitor performance metrics and adjust settings to improve connect and conversion rates • Manage lead routing, prioritization, and recycling; ensure compliance with dialing regulations • Work with reporting teams to produce performance reports, dashboards, and forecasts • Analyze dialer, lead, and agent productivity data to identify improvement opportunities • Provide recommendations to Sales Leadership to drive revenue and efficiency • Partner with Sales, Ops, and Mktg to streamline lead management workflows • Identify system issues, recommend solutions, and support implementation of enhancements • Train sales teams and support staff on dialer processes and tools • Maintain documentation and support adoption of new features or workflows • Ensure accurate communication across teams and consistent adherence to policies • Maintain reliable attendance; may require variable hours • Perform additional responsibilities as needed.