Husqvarna Group

We've been doing business since 1689. Now, we’re finding innovative ways to shape our future.

Technical Service Representative I – Small Engine Repair, Bilingual

BilingualBilingualFull TimeRemoteTeam 10,001+Since 1689H1B No SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

12 days ago

Salary

Not specified

High School2 yrs expEnglishSpanish

Job Description

• Provide Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products at an entry level • Respond to Husqvarna technical questions from internal and external customers • Resume logged in to the systems and process received or assigned cases • Trouble shoot, Diagnose and Evaluate individual case information • Provide Repair Support and determine if issue is Warrantable • Provide Policy Adjustment and Good Will Warranty • Record details of cases in CRM • Provide clear solutions for product repair, replacement or policy adjustment • Provide input to manufacturing and engineering departments with field obtained information • Assist dealers with warranty processing and questionable component failure analysis • Effectively communicate escalations to TSR2/TSR3 representatives and unresolved technical incidents

Job Requirements

  • Required Minimum high school graduate or GED
  • 2-3 years of engine or mechanical experience
  • Experienced with electronic parts lookup systems, and electronic technical information environment
  • Must complete the following: Husqvarna University bronze certification within 12 months, Husqvarna University silver & gold certification within 24 months, Customer Service and product training within 3 months (90 days)
  • Desired 2-4 years engine or mechanical experience in related Outdoor Power Equipment service support position
  • 2 year Technical Vocational degree in related engine technologies and/or servicing Outdoor Power Equipment experience
  • Contact Center experience

Benefits

  • Bilingual Spanish
  • Health insurance
  • 401(k) retirement plans
  • Flexible work arrangements
  • Paid time off
  • Professional development

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