• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance. • Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies. • Actively engage with community members to encourage constructive dialogue and positive participation. • Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations. • Enforce moderation actions consistently, fairly, and without bias, escalating issues as required. • Respond to community inquiries, concerns, and reports in a professional and empathetic manner. • Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders. • Support incident response and sensitive situations with sound judgment and discretion.