CBIZ
Trusted local advisors enhanced by specialists nationwide. (NYSE: CBZ)
Network Support Specialist
Location
Maryland + 1 moreAll locations: Maryland, Missouri
Posted
2 days ago
Salary
$21 - $30 / hour
Associate Degree2 yrs expEnglish
Job Description
• Diagnose and troubleshoot network and telephony issues for Edward Jones global branch offices.
• Provide high-quality technical support to partner teams such as Branch Network Operations (BNO) and Branch Voice Operations (BVO).
• Assist in optimizing service delivery, empowering Edward Jones Financial Advisors to better serve their clients.
• Maintain and enhance network and telephony performance to support critical business operations.
Job Requirements
- Basic knowledge of telecommunications principles and practices
- Basic experience in support of and maintenance of network and/or telecommunications systems
- Working knowledge of branch telecommunications
- Working knowledge of carrier-provided data and voice communication circuits
- Experienced in developing support procedures for Helpdesk and Branch office to resolve basic branch telecommunications and networking issues
- Self-motivated and able to function with minimal supervision
- Task-oriented and focused on resolving issues
- Effective working on a team and/or individually
- Ability to analyze, identify and resolve basic branch offices network problems independently and/or within a team environment
- Strong customer service skills including the ability to deal with issues diplomatically and patiently, successfully handling complaints, problems, questions, conflicts and suggestions
- Strong interpersonal skills required to successfully work with Edward Jones Financial Advisors (FAs), Branch Office Administrators (BOAs), and leaders, team members and other CBIZ and Edward Jones associates
- Strong verbal and technical skills, including the ability to communicate technical information in lay-terms to end users
- Basic knowledge of branch office hardware, software and operating systems.
