• Execute successful customer onboarding, partnering cross-functionally to ensure seamless deployment • Guide customers through SIM provisioning, device configuration, and connectivity setup • Diagnose and resolve SIM, device, and network-level connectivity issues in collaboration with internal teams • Own Level 2 (L2) support escalations, ensuring timely resolution and clear communication with customers • Work hand-in-hand with customers to scope, debug, and resolve technical challenges throughout the deployment lifecycle • Understand a wide variety of customer use cases, and align technical solutions with both business and functional requirements • Escalate complex or systemic issues while maintaining ownership and customer trust • Maintain and improve internal tooling, including AI-driven support tools and Documentation (internal and external). • Advocate for customers internally, surfacing product gaps, technical pain points, and feedback to improve the overall platform experience