• Lead and manage ACA operational teams responsible for 1094/1095 form processing, IRS submission, and employer compliance reporting. • Monitor team capacity, deliverables, and performance daily to ensure timely and accurate completion of work. • Conduct regular 1:1s to support development, address needs, and ensure successful task execution. • Serve as the primary client escalation point for ACA service delivery concerns, driving resolution and ensuring high-quality outcomes. • Provide operational performance reports to senior leadership weekly, identifying successes, risks, and resourcing needs. • Lead weekly team meetings to communicate business initiatives, review deliverables, and align on client and compliance timelines. • Hire, develop, and retain team members who reflect bswift’s values and commitment to service excellence. • Oversee ACA implementations, managing risks and communicating progress to senior leadership and clients. • Collaborate with internal teams (Product, QA, and Client Services) to ensure accuracy in ACA processing and system functionality. • Partner with the VP in remediation efforts and act as the point of contact for clients seeking engagement with senior management or subject matter experts. • Provide ongoing feedback, coaching, and mentorship to direct reports, fostering professional growth and accountability. • Manage performance against KPIs and service-level expectations. • Identify process improvement opportunities to streamline ACA operations and enhance efficiency.