• Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.  • Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value. • Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle. • Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems. • Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently. • Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions. • Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment. • Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion. • Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner. • Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement. • Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation. • All other duties as assigned.