Power of Together™
Customer Success Manager
Location
United States
Posted
12 days ago
Salary
$79K - $90.8K / year
Job Description
Job Requirements
- Bachelor’s degree or equivalent work experience
- At least 5 years of related experience in Higher Education, Customer Experience, Customer Success, and/or Education Technology
- Strong customer-service focus
- Excellent oral and written communication skills
- Strong project management skills
- Ability to work independently
- Proven track record of successfully managing accounts
- Well-developed problem-solving and critical thinking skills
- Ability to create, gather, and analyze reports
- Proficiency with CRM and/or customer success software
- Experience managing a large-scale technology transition
- 1+ years of experience working in the Blackboard LMS or with Blackboard customers
- Fluency in written and spoken English
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
- Paid time off
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