• Provide first line of support for client questions and issues. • Assist in issues pertaining to the use of the software. • Engage with clients to better understand changing needs and priorities, in turn to help prioritize new features and services. • Develop and maintain client relationships; proactively engage with clients in designated territory to understand their utilization, changing needs, broader circumstance around registry engagement with the cancer center administration with the goal of engaging with Registry Team leaders, Cancer Center leaders or Oncology Service Line leaders. • Coordinate implementation efforts with new clients to include building the plan, training and set up • Engage with regional state associations with the objective of establishing leadership credentials. • Attend regional state and national conferences as needed. • Maintain knowledge of state and national standards • Assist and coordinate with the Manager of Education to provide ongoing education and training for existing clients. • Assist the Director, Growth with new prospects in the designated region, which may include software demonstrations on line or on site • Periodically, support continuing Product Management and enhancement efforts • Periodically, support Software quality and testing efforts as needed. • Become the Subject Matter Expert in one key area that will support the company’s objectives.