• Monitor and promptly respond to urgent emails received in public folders during non-business hours. • Resolve matters through completion and communicate required follow-up to appropriate Department Managers. • Answer and manage calls received through the after-hours emergency line. • Build and maintain strong working relationships with domestic and international clients, court reporters, videographers, interpreters, and vendors. • Identify and assign appropriate resources to cover urgent or time-sensitive job requests. • Format, review, and distribute rough draft transcripts to clients and accurately process final transcripts according to company standards. • Provide cross-functional support to other departments during peak periods or operational needs.