• Set up and assign new claims, tasks and requests into the claims management system • Enter and review claims data into claims management system upon request, ensuring accuracy and completeness • Review claim notes and documentation to determine appropriate assignment, urgency and next steps • Make outbound calls to carriers, adjusters or internal partners to obtain required information, approvals or clarification • Find opportunities to refer claims within the organization based on established assignment processes and resource guidelines • Assign claims using the tools provided, considering workload distribution, service expectations and priority level • Support claims staff by providing accurate information during the claim set up and assignment process • Use multiple platforms to review, route and adjust claim assignments as needed • Ensure all parties have the required information in order to successfully manage a claim, including loss location, first notice of loss (FNOL), scheduled date and urgency indicators • Monitor open items and follow up on outstanding tasks to ensure timely progression of claim activity • Escalate urgent issues, delays or discrepancies to leadership as appropriate