• Lead, mentor, and develop a team of systems engineers across multiple experience levels (SE I through Senior SE III) • Participate in hiring, onboarding, and retention strategies to build a world-class systems engineering team • Partner with senior leadership to define and execute the systems engineering roadmap aligned with business objectives • Drive continuous improvement initiatives to enhance operational efficiency, system reliability, and scalability • Lead cross-functional infrastructure projects from planning through execution • Evaluate and implement emerging technologies and tools to improve team productivity and system performance • Ensure 24/7 availability of production environments through effective team scheduling, incident response, and on-call management • Drive accountability for SLAs, system performance metrics, and operational KPIs • Lead major incident response efforts and facilitate blameless postmortems to drive systemic improvements • Establish and enforce standards for documentation, runbooks, change management, and operational procedures • Manage relationships with cross-functional partners including Development, QA, Customer Support, Professional Services, and Security