• Operate with leadership excellence in three core competency areas: team cohesion and health, ownership of technical and value delivery for approved work, and contract level planning, control and governance • Work with sense of urgency, ready to stand up new processes and execute agile methodologies and best practices • Operate with flexibility, proactivity and skilled discernment with respect to team oversight and coaching, executive briefing and client relationship management • Facilitate communication and information exchange between external partners and the project team • Be an Agile evangelist; drive value delivery, empower teams, role-model servant leadership, maintain accountability at all levels, default to open with respect to communication and working style • When/if required, facilitate sprint ceremonies in accordance with agile development practices; Sprint planning, Standups, Refinement, Sprint retrospective • Own the results and evolution of the program's epic life cycle for delivering product features to production and value to clients and users • Proactively remove roadblocks from the team's path to keep project work on track • Depending on the project, this role may require on-call duties and/or management of on-call and related processes and SOPs with other contract leadership peers • Proactively communicate with client decision makers and stakeholders to report status and metrics, and produce forecasts, as required • Oversee and facilitate risk management program-wide to ensure timely discovery, tracking, mitigation and resolution • Ensure that the project is staffed appropriately to complete the work required • Ensure that all project teams are providing timely delivery of approved work • Manage the team's capacity against their workload — ensuring that time off is marked on the calendar, and ensuring that for each sprint, each individual does not take on too much work • If applicable, meet with direct reports regularly • Guide direct reports when they are stuck in their IC duties • Mentor direct reports, helping them with their career path • Manage time off, expenses, administrative work