• Evaluate end-to-end claims workflows to identify bottlenecks, redundancies, and improvement opportunities • Lead process mapping, root-cause analysis, and continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar frameworks • Develop standardized operating procedures (SOPs) and ensure consistent adoption across teams and markets • Measure process performance using KPIs and ensure processes support regulatory and compliance standards • Partner with Claims leadership to define operational strategies that support business goals and customer experience objectives • Lead cross-functional projects related to claims transformation, automation, vendor integration, and workflow modernization • Monitor industry trends and emerging technologies to recommend, vet, and innovate solutions that enhance claims performance • Facilitate communication between cross-functional partners including IT, Compliance, Legal, Product, and Customer Experience • Provide training, documentation, and support to ensure successful implementation and adoption of process changes • Ensure processes align with regulatory requirements, company policies, and best‑practice standards • May supervise a direct report(s), such as a Process Strategy Consultant or Analyst, in alignment with organizational growth • Provide coaching, development, and performance feedback to support team member success • Foster a culture of continuous improvement, accountability, and collaboration.