• Serve as a primary technology partner to business operations teams, supporting both ongoing projects and new initiatives • Help ensure operational teams are prepared to use technology effectively through readiness assessments, documentation, and coordination with technology partners • Act as a liaison between business operations and engineering teams to surface issues, clarify needs, and support timely resolution • Assess current-state business processes and supporting systems to identify readiness gaps, operational risks, or unclear ownership • Support operational readiness activities for new or changing technology capabilities, including support models and escalation awareness • Help teams anticipate downstream operational impacts of system changes before they reach end users • Support technology readiness for user-facing and sales-facing tools to ensure platforms are dependable and usable in production • Identify opportunities to improve operational effectiveness through process refinement, system adjustments, or workflow improvements • Support modernization efforts by helping business partners understand and prepare for new or evolving technology capabilities