Santander
Here to help you prosper
Client Support Associate
Location
Connecticut + 6 moreAll locations: Connecticut, New Hampshire, New Jersey, New York, Massachusetts, Pennsylvania, Rhode Island
Posted
3 days ago
Salary
$58.1K - $97.5K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Work to ensure client's needs are managed to the highest level of satisfaction.
• Respond to clients on general inquiries.
• Collaborate with internal operational and portfolio management areas to respond to client needs in a timely manner.
• Take immediate action to address issues as they arise, escalating when appropriate.
• Proactively offer creative solutions to improve or enhance the client experience.
• Participate and sometimes lead projects as needed.
• Adhere to process standards and documented procedures.
Job Requirements
- Bachelor's Degree or equivalent work experience: - Required.
- 5+ Years Customer service, Business process, or Project Management experience - Required.
- 3+ Years Experience in Microsoft Office (Outlook, Excel, and Word) - Required.
- Ability to manage multiple tasks/projects and deadlines simultaneously.
- Ability to identify and resolve exceptions and to interpret data.
- Proven customer service/relations skills.
- Excellent interpersonal, verbal and written communication skills.
- Ability to work well with all levels of management and internal departments.
- Well organized, detail oriented and exceptional problem solving and follow-through skills.
- Knowledge of bank products, procedures and customer service.
- Must be able to work independently, prioritize projects, and follow through on deadlines.
- Strong analytical and problems solving skills.
Benefits
- Competitive salary
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
