• The Regional Director of Financial Aid is the driving force behind the daily operations of Financial Aid (FA). • Reporting into the Vice President of Financial Aid, the Regional Director is responsible for overseeing policy interpretation, procedures, and regulatory guidance while managing a team of Financial Aid Officers and support staff. • The Regional Director is a subject matter expert in FA and accountable for key metrics and service level expectations related to student success and the financial health of student accounts. • Develop and implement short- and long-term strategies and goals focused on student retention and experience. • Lead impactful projects and identify opportunities for organizational improvement. • Ensure transparency and partnership across departments in all initiatives, particularly with quality assurance. • Partner with campus leadership and staff to ensure alignment on financial aid strategies. • Identify, hire, and retain top talent. • Ensure operational efficiency while providing mentorship, professional development, and coaching. • Identify training needs and create training programs to improve team members’ knowledge and efficiency within Financial Aid. • Oversee initial approval for VA benefits for all assigned campus locations, timely certification of all VA benefits, and School Certifying Official (SCO) annual training. • Train team on expected service-level agreements to ensure consistently high student satisfaction. • Handle escalated or high-need student cases, ensuring all interactions are documented properly. • Analyze team data and metrics to facilitate changes that meet organizational goals. • Utilize business intelligence analytics to maintain expected service-level agreements. • Create and maintain a culture of excellence and inclusivity through team activities, initiatives, and open communication.