• Engage proactively with a portfolio of named accounts to understand evolving needs, business goals, and challenges, and align solutions using our products and services. • Build and nurture strong relationships with key stakeholders to foster trust and become a trusted advisor. • Conduct bi-annual executive business reviews to confirm strategic alignment, review joint roadmaps, and track progress toward shared goals. • Drive product adoption and value realization post-implementation by delivering training, resources, and best practices; create and maintain customer success plans. • Monitor customer engagement and usage data to identify risks, resolve issues in collaboration with internal teams, and recommend product enhancements. • Identify and cultivate upsell opportunities for new products and expansion within the existing customer base, collaborating closely with Sales and Product teams to exceed expansion revenue goals. • Drive renewal strategies by articulating the value, modules, and products to key stakeholders and executive sponsors. • Advocate for the customer internally, influencing product development and strategic decisions to enhance the overall customer experience.