Provider Success Manager
Location
Arizona + 8 moreAll locations: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, Washington
Posted
7 days ago
Salary
$100K - $130K / year
4 yrs expEnglish
Job Description
• Own the education process and provider relationship throughout the contract period for assigned client organizations
• Collaborate closely with the Customer Experience team
• Schedule education, shadow, and debrief sessions
• Build relationships with individual clinicians
• Identify and escalate barriers to adoption
• Recommend opportunities to improve onboarding, clinician communication, and user feedback processes
• Contribute to process improvement initiatives that scale education quality and clinician adoption
Job Requirements
- 4+ years of experience in healthcare, software application end user education, or related field
- Demonstrated operational proficiency with either Epic or Cerner EHR platforms
- Experience working with physicians or in a hospital setting
- Able to confidently interface with physicians
- Experience contributing to or leading process improvement initiatives in a fast-growing or evolving organization
- Must be within an hour driving distance from a major airport in the Pacific or Mountain Time Zones and able to travel 75% of the time
Benefits
- Eligible for equity
- 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
- 18 PTO days/yr + 1 week holiday break
- Annual $750 learning & development stipend
- Company-sponsored team retreat + social events
- A sabbatical program
