• Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) • Drive renewals through demonstrated business value and measurable performance • Identify and develop upsell and expansion pathways in partnership with Sales • Build structured account growth plans tied to adoption and engagement performance • Ensure contract success criteria are clearly defined, measured, and communicated • Drive product adoption, activation, and sustained engagement • Establish structured Business Reviews tied to measurable KPIs • Create standardized intervention frameworks for underperforming accounts • Act as the execution bridge between Marketing strategy and partner operations • Define and implement customer health scoring frameworks • Build scalable Customer Success processes by segment (strategic vs standard operators)