• Lead critical enterprise programs that span multiple workstreams, ensuring alignment to business strategy and successful delivery • Act as a strategic partner within the Business Transformation Office, shaping governance, best practices, and execution standards • Define and drive strategy for large-scale, cross-functional initiatives rather than solely managing tasks or timelines • Manage all phases of initiatives using established project and software development lifecycle methodologies • Partner closely with stakeholders across Sales, Product, Technology, Professional Services, Marketing, Support, and other business functions • Leverage data, dashboards, and reporting (e.g., Power BI) to track progress, drive transparency, and support decision-making • Develop and maintain strong working relationships with internal stakeholders and, when applicable, external customers • Lead change management and cultural adoption efforts to embed program outcomes into the broader organization • Create and present executive-level materials, including steering committee updates, status reports, financials, risks, and issues • Oversee project budgets, monitor financial performance, analyze variances, and implement corrective actions as needed • Coordinate testing, customer UAT, and validation activities in partnership with analytics and technology teams • Serve as a liaison between workstreams to ensure holistic delivery and alignment across initiatives