• Collaborate with stakeholders to prioritize and implement changes that drive continuous improvement in business processes and system capabilities. • Act as the liaison between business personnel and internal technical resources with regards to business practices and solutions within the Customer environment. • Leads meetings with internal clients to understand needs and gathers requirements through interviews, documentation analysis, surveys, site visits, and business modeling • Ensure adherence to security best practices and controls as related to solutions. • Participate in and facilitate the prioritization, sizing, and business justification of future product enhancements. • Define and document any new business requirements, needs, and processes tied to solutions. • Effectively articulates the behind-the-scenes workings of the system to developer colleagues in the form of clear, concise, accurate, and effective business requirements, functional specifications, User Stories (Product Backlog Item). • Translates requirements and designs solutions to improve productivity and efficiency. • Proactively develops and maintains functional knowledge of Customer’s business practices and acts as a functional Subject Matter Expert. • Document, obtain approval, and track all changes in project scope. • Develop training curricula, learning paths, and materials (eLearning, quick reference guides, videos) • Gather feedback; iterate training content; contribute to change management communications