• Manage complex mission driven projects for public sector clients • Own the project scope, timeline, and budget • Responsible for coordination of cross-functional teams to best serve Granicus customers • Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables • Leverage company standard processes and tools for executing, tracking, and billing projects • Serve as an innovator to strengthen the value of Services projects and to expand offerings • Provide expertise as a trusted advisor to internal resources, customers and partners • Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices • Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities • Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects • Survey and analyze customer satisfaction of projects delivered by department • Enlist internal stakeholders to help navigate within a customer organization and manage escalations