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Role Description

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

The Manager, Transformation & Enablement is a player-coach leader responsible for delivering enterprise change enablement and internal consulting support that improves adoption, leader follow-through, and measurable workforce outcomes. This role translates enterprise priorities into a focused consulting portfolio, leads structured problem diagnosis and solution design, and ensures interventions are implemented with reinforcement rather than treated as one-time launches.

• Lead the Transformation & Enablement portfolio, translating enterprise priorities into a sequenced consulting plan with clear scope, owners, and success measures.
• Deliver and oversee structured consulting engagements, including diagnosis, facilitation, solution design, implementation support, and reinforcement.
• Ensure retention and experience initiatives include clear leader expectations, practical tools, and accountability mechanisms that increase follow-through.
• Partner with Culture & Experience to align change enablement with culture systems and communications, reducing duplication and noise.
• Partner with Organizational Intelligence to translate insights into targeted recommendations, pilots, and scale decisions.
• Establish adoption and reinforcement approaches for major initiatives, including leader routines, enablement pathways, and measurement of follow-through.
• Manage and develop consultants, setting quality standards for executive-ready outputs and practical implementation support.
• Maintain intake, prioritization, and portfolio governance discipline so the team focuses on the highest-impact work.
• Identify risks to adoption and execution, and coordinate mitigation plans with stakeholders across HR and the business.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, I-O Psychology, Business, or a related field
• 8 years of experience in change management, internal consulting, organizational effectiveness, transformation delivery, or related work required.
• Leading structured internal consulting engagements end-to-end
• Building and managing an intake/prioritization process and portfolio governance
• Designing adoption and reinforcement approaches

Requirements

• Knowledge of enterprise change enablement, internal consulting, and transformation delivery practices that drive adoption and measurable outcomes.
• Leader enablement, behavior change, and accountability mechanisms that ensure sustained follow-through beyond launch.
• Organizational development and coaching principles applied to leader effectiveness, retention, and employee experience.
• Translating workforce insights into targeted recommendations, pilots, and scalable enablement and reinforcement solutions.
• Strong consulting toolkit, including problem framing, facilitation, stakeholder alignment, and executive-ready synthesis.
• Ability to design for adoption and reinforcement, not just launch delivery.
• Strong partnership skills across HR and business stakeholders, with the ability to influence without authority.
• Measurement orientation, including adoption indicators, pilot evaluation, and continuous improvement.

Benefits

• A competitive annual salary between $120,000 - $155,000 with annual bonus potential based on performance
• ACG offers excellent and comprehensive benefits packages, including:
• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. However, the position spends a varying amount of time traveling to meet with branch management and agents, which involves exposure to road hazards and temperature extremes during travel.