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Role Description

As a Business Banking Service Representative within PNC's Care Center organization, you will assist PNC's business customers. On a daily basis, you will field 50-60 inbound phone calls to provide first call resolution for client concerns, technology support and general inquiries regarding business or consumer accounts. You will support deposit, lending, and credit card products. Successful candidates should have current PNC Care Center experience.

• Performs specialized customer service activities and initiatives.
• Supports a complex dedicated suite of products/services.
• Services a sophisticated client base.
• Focus on problem resolution that occurs across multiple channels for customers.
• Delivers CARES model to customers and service partners.
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels.
• Resolves customer service inquiries and issues; recommends appropriate solutions.
• Maintains high levels of customer satisfaction consistent with PNC's core values.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

Shifts: A variety of shifts available between 9:00 am and 9pm EST including a permanent or rotating weekend.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC.

Qualifications

• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support

Requirements

• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

• Comprehensive medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service