• Support overall program operations across the California SBE portfolio. • Ensure accurate client invoicing, subcontractor accruals, administrative reporting, and program data analysis. • Develop and implement process improvement initiatives to enhance operational efficiency. • Identify, track, and monitor goal progress and manage leads from multiple outreach channels within program databases. • Collaborate with cross-functional teams to ensure accurate and timely project data uploads. • Respond promptly and professionally to inquiries from customers and client representatives. • Engage with internal teams, subcontractors, clients, and stakeholders to understand needs and support program success. • Lead assigned projects by clarifying objectives, asking thoughtful questions, and delivering well-developed solutions within established timelines. • Other duties as assigned.