Above Lending

We help consumers take control of their debt and achieve financial freedom.

Collections Agent

CollectionsCollectionsFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

9 days ago

Salary

$18 - $22 / hour

High School2 yrs expEnglish

Job Description

• Review and analyze delinquent accounts to determine the best course of action for resolution. • Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals. • Negotiate repayment plans with clients in a professional and empathetic manner. • Document all interactions and agreements with clients in the company’s system accurately and promptly. • Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques. • Monitor accounts to ensure compliance with agreed-upon payment plans. • Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues. • Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution. • Provide excellent customer service and support to clients throughout the resolution process. • Identify and escalate unresolved issues to the Operations Manager when necessary. • Participate in team meetings and training sessions to stay informed about industry trends and updates.

Job Requirements

  • High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred.
  • Minimum of 2 years experience in consumer collections
  • Strong understanding of financial products, services, and regulations.
  • Excellent verbal and written communication skills.
  • Ability to negotiate and resolve conflicts effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite and experience with CRM software.
  • High level of integrity and commitment to maintaining client confidentiality.
  • Ability to work independently and as part of a team in a fast-paced environment.

Benefits

  • Considerable employer contributions for health, dental, and vision programs
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program

Related Categories

Related Job Pages

More Collections Jobs

Collections Representative

UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Collections10 days ago
Full TimeRemoteTeam 10,001

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive al...

United States

Construction Inspector

The Copper River Family of Companies

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement. The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions. The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner - The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Collections12 days ago
Part TimeRemoteTeam 11-50

This remote role requires travel and will provide quality assurance oversight to verify construction activities comply with contract requirements, approved submittals, and applicable codes and standards. This role supports daily inspection, documentation, and coordination activit...

United States

Hospice Billing and Collections Representative

Chapters Health System

We are the largest, not-for-profit advanced illness and hospice organization in the nation.

Collections13 days ago
Full TimeRemoteTeam 1,001-5,000Since 1983H1B No Sponsor

Billing and Collection Representative processing Medicare claims and customer interactions

Florida
$17 - $25 / hour

Product Manager – Collections, Recovery, Fintech, AR

Resident Interface

A Complete Delinquency Management Platform: Legal Notices, Eviction Management, Pre-Collections and Collections

Collections13 days ago
Full TimeRemoteTeam 201-500Since 2005

Product Manager leading fintech platform for collections and recovery management.

Florida