• The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance. • Provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services. • Provide day-to-day operational support for desktop and server operating systems (Windows, Mac, Linux), Microsoft Office 365, Azure, Teams, OneDrive, SharePoint, networking devices (firewalls, switches, wireless access points), line of business applications, on-premise and cloud backup and disaster recovery, hardware peripherals (printers, monitors, docking stations, webcams, etc.), and mobile devices/mobile device management (MAM/MDM). • Provide escalation support as necessary for Level I Helpdesk staff. • Assist with the onboarding and offboarding of clients, systems, and users. • Deploy and maintain security tools and management agents. • Maintain current notes and time entries for all requests in the helpdesk ticketing system. • Create and maintain comprehensive documentation for internal and client systems. • Work with third-party vendors to remediate issues as needed.