Assess, Implement, Manage (AIM™)
Helpdesk Technician II
Location
United States
Posted
14 days ago
Salary
$75K - $85K / year
Job Description
Job Requirements
- Minimum 2+ years working for a Managed Service Provider (MSP)
- Minimum of 5+ years’ experience working on an Information Technology Helpdesk using remote support tools
- Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)
- Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)
- Ability to provide exceptional customer service in all situations
- Possess strong troubleshooting, problem-solving, and verbal/written communication skills
- Experience with Microsoft Windows desktop and server operating systems
- Experience with Microsoft Office 365 / Azure administration
- Proficiency with Microsoft Server Active Directory / Group Policy
- Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
- Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.
- Knowledge of scripting and automation tools a plus
- Demonstrated ability to work in a team environment
- Must be authorized to work for any employer in the U.S.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
Related Guides
Related Categories
Related Job Pages
More IT Support Jobs
IT Support Intern
Interactive StrategiesStrategy. Design. Content. Technology. Marketing. Digital Fundraising. Let's question everything, together.
At Interactive Strategies, we believe everyone deserves to be happy at work. We’re proud to foster a supportive, purpose-driven culture where people feel like family—yes, we even have a Happiness Manager! Our team thrives on collaboration, creativity, ...
The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position may be done remotely. The p...
We are looking for a highly organized Service Desk Administrator / Ticketing Specialist to support our client service desk operations and ensure efficient management of support tickets while coordinating with engineers and internal teams. Serve as the first point of contact for c...
Audit Manager
MBE CPAsMBE CPAs is a team of accounting experts who use our industry-based knowledge to help others succeed in their financial journeys. We expanded our services from just accounting and tax to now include an entire affiliate group of services to support our clients with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado.
Audit / Assurance Managers are responsible for managing client relationships while auditing their financial records for compliance to generally accepted accounting rules and standards. This includes: Analyzing client financial records to identify potential accounting issues and p...
