Assess, Implement, Manage (AIM™)
Helpdesk Technician III
Location
United States
Posted
14 days ago
Salary
$85K - $105K / year
Job Description
Job Requirements
- Minimum 4+ years working for a Managed Service Provider (MSP)
- Minimum of 7+ years’ experience working on an Information Technology Helpdesk using remote support tools
- Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)
- Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)
- Ability to provide exceptional customer service in all situations
- Possess strong troubleshooting, problem-solving, and verbal/written communication skills
- Experience with Microsoft Windows desktop and server operating systems
- Experience with Microsoft Office 365 / Azure administration
- Proficiency with Microsoft Server Active Directory / Group Policy
- Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
- Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.
- Knowledge of scripting and automation tools a plus
- Demonstrated ability to work in a team environment
- Must be authorized to work for any employer in the U.S
Benefits
- This role is Remote with the potential for travel to client sites
- Some on-call, shift, and evening work
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