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Role Description

This role involves owning release confidence across our web platform and mobile apps. You will define how quality is designed, measured, and enforced.

• Define release readiness criteria and drive go/no-go decisions
• Eliminate black-box testing and implement transparent regression tracking
• Embed QA into sprint refinement and feature design
• Define regression strategy by domain (billing, scheduling, authorization, claims, data import)
• Create test traceability from story to execution
• Build test data strategies for complex workflow validation
• Design and prioritize automation roadmap
• Manual and exploratory testing across web and mobile
• API-level validation
• Validate complex business rules and billing logic
• Build and maintain automation suites (ACCELQ or similar)
• Partner with engineering to improve unit and integration test coverage
• Mentor and direct QA execution (US, nearshore, offshore)
• Drive shift-left thinking across engineering
• Define quality metrics and defect escape analysis
• Communicate risk clearly and decisively

Qualifications

• 5+ years QA experience with release ownership
• Experience testing web and mobile applications
• Experience building or designing automation frameworks (codeless or coded)
• Strong familiarity with Azure DevOps (boards, test plans, pipelines)
• Understanding of CI/CD workflows
• Experience testing complex business logic or configuration-driven systems
• Healthcare or HIPAA experience preferred
• Experience in EHR, billing, or regulated software strongly preferred

Requirements

• You take ownership of outcomes, not task completion
• You can articulate release risk clearly and confidently
• You think in systems, not test scripts
• You are comfortable challenging engineering and product when risk exists
• You reduce ambiguity and bring structure to complex processes
• You are hands-on and comfortable testing across UI, API, and data layers
• You have experience owning release processes in production systems

Benefits

• Remote-first role (Nashville or Fort Worth proximity is a plus, not a requirement)
• Competitive salary based on experience
• Medical insurance with employer contribution
• HSA with employer contribution
• Dental insurance available (employee-paid)
• 401(k) with employer match
• Flexible PTO with an expectation that people actually take time off
• Paid parental leave

What Success Looks Like

• Within 45 days: You can clearly articulate regression scope and current quality gaps; you introduce structured release readiness reporting
• Within 90 days: Regression visibility is transparent; release confidence improves measurably; defect escape trend is being tracked and analyzed; engineering trusts your risk assessments
• Within 6 months: Quality is proactive, not reactive; automation coverage is expanding strategically; offshore QA execution is structured and effective; leadership no longer has to interrogate status updates