Cresta
Real-Time Intelligence for Contact Centers
Senior Software Engineer, Backend – AI Agent
Location
United States
Posted
3 days ago
Salary
$205K - $270K / year
Bachelor Degree5 yrs expEnglishAWSAzureCloudDockerG RPCKubernetesMicroservicesNo SQLSQL
Job Description
• Design, develop, and maintain scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models.
• Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta’s customer solutions.
• Lead initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.
• Drive efforts to optimize server response times, process large volumes of data efficiently, and maintain high system availability.
• Innovate and implement security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.
Job Requirements
- Bachelor’s degree in Computer Science or a related field.
- 5+ years of experience in backend system architecture, cloud services, or related technology fields.
- Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST.
- Previous experience working with Virtual Agent or AI Agent systems.
- Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases.
- Experience in containerized application deployment using Kubernetes and Docker in microservices architectures.
- Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees