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Role Description

We're looking for a Sales Development Representative to be the engine behind our sales pipeline. This isn't a traditional "smile and dial" SDR role – you'll split your time between qualifying a high volume of inbound leads and running targeted outbound campaigns to high-fit DTC brands.

• Qualify inbound leads: Engaged brands get routed to you for qualification. You confirm fit, engage decision-makers, and book demos for our Account Executives – speed matters, and you're expected to respond fast.
• Run outbound prospecting: Research and identify high-fit DTC brands on Shopify, build targeted prospect lists, and run multi-channel outreach campaigns (cold calls, email, LinkedIn, creative plays).
• Book qualified meetings: Your primary metric. A qualified meeting means the brand is the right size, a decision-maker was on the call, and the demo actually took place.
• Own the pre-demo experience: Manage no-shows and reschedules, prepare pre-call research packets for AEs, and make sure every meeting is set up for success.
• Become a product expert: Develop enough fluency in OuterSignal's platform and the eCommerce landscape to articulate value in 30 seconds and earn more time on every call.
• Maintain CRM discipline: Manage sequences, keep the CRM clean, and ensure every lead has accurate source attribution.
• Build creative outreach plays: Go beyond the standard cold email – think personalized videos, sample enrichment reports, warm intros through partners, and conference networking.

Qualifications

• 0–2 years of sales or business development experience – SaaS experience is a plus, but hunger and coachability matter more than years on a resume.
• Speed and responsiveness: You understand that inbound leads go cold fast. You're the kind of person who responds in minutes, not hours.
• Outbound DNA: You're energized by cold outreach, not intimidated by it. You've made cold calls before (or you're ready to start) and you don't take rejection personally.
• eCommerce curiosity: You understand (or want to learn) how DTC brands operate – Shopify, Klaviyo, Meta ads, and the tools that power modern e-commerce.
• Strong communicator: You can earn 30 more seconds on a call with a skeptical prospect, write emails that get replies, and articulate value concisely.
• Self-starter mentality: You thrive in a fast-paced startup environment, manage your own pipeline and activity, and don't wait to be told what to do.
• Resilience and grit: You can hear "not interested" 20 times in a day and still bring energy to call 21.
• Tech savvy: Comfortable with CRM, AI tools, and a deep commitment (and evidence of) learning new tools quickly.

Benefits

• Impact: Join at the ground floor where your work directly influences company trajectory.
• Growth: Clear path from SDR to AE – rapid company growth creates exceptional learning and advancement opportunities.
• Flexibility: Remote-first culture with autonomy over your work.
• Team: Work alongside the founding team and learn sales from experienced operators.
• Mission: Revolutionizing the way brands understand and market to their customers.