Liveops, Inc.
Virtual contact center connecting enterprises with a flexible network of skilled agents to elevate customer experiences.
Healthcare Operations Specialist
Location
Alabama + 18 moreAll locations: Alabama, Arizona, Florida, Idaho, Kansas, Nebraska, North Carolina, Ohio, Oklahoma, Michigan, Mississippi, Missouri, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin
Posted
8 days ago
Salary
Not specified
Bachelor Degree3 yrs expEnglish
Job Description
• Responsible for operational performance for the Specialist Program
• Contribute to strategic and tactical development of patient ambassador support initiatives for the client
• Develop, initiate and pull-through marketing strategies and enhance execution to maximize ROI
• Drive performance and expand the global patient base
• Lead cross-functional teams indirectly while ensuring adherence to all relevant guidelines
• Manage a diverse workload, multiple demands, and competing priorities within the business environment
Job Requirements
- Bachelor’s degree in Business, Communications, Marketing, preferred or relevant work experience
- Proven Experience managing teams
- 3+ years of experience in call center industry or related field
- Experience leveraging data systems to review performance data, understand reports and able to strategize performance improvements from data findings
- Strong, proven experience across multiple functions including customer service in fast-paced, service/team environment (call center, customer service, marketing services)
- Experience with Customer database management and customer relationship management tools
- A highly motivated change agent that drives business-focused solutions
- Possess strong communication and presentation skills to lead collaborative efforts across a diverse customer and vendor base.
- Demonstrate the ability to deliver complex information in ways that are easily understood
- Possess a broad understanding of overall commercial business, structure, and priorities and proactively set plans to meet evolving business needs
- Combine internal knowledge with external environment understanding to evaluate contractor capabilities to meet business needs
- Strong problem-solving abilities in complex, compliance regulated department
Benefits
- Comprehensive insurance
- 401(k) match
- Flexible vacation plan
- Employee resource groups
- Wellness program
