• Own and elevate the Operator segment across North America • Build and execute strategies maximizing customer value, retention, and expansion • Lead a high-touch regional team • Oversee tech-touch program for scalable engagement • Define and execute North America Customer Success strategy for the Operator segment • Own segment health, renewal, and expansion metrics • Design and implement tiered service models • Develop and maintain onboarding, product adoption, risk mitigation playbooks • Lead and mentor a North America Customer Success team • Define team structure, roles, and career development plans • Partner closely with Sales, Product, Support, and Implementations teams • Build a robust customer advocacy and reference program