• Conduct insurance verification through payer portals, phone calls, and HCHB’s integrated tools for all new referrals and ongoing patients. • Initiate and obtain prior authorizations for home health services including nursing, therapy, and aide services as required by payers. • Accurately enter and maintain insurance, authorization, and eligibility information within the HCHB system in real-time. • Review patient intake information to ensure payer requirements are identified and addressed early in the admission process. • Collaborate with intake, clinical staff, case managers, and billing teams to resolve authorization-related issues promptly • Follow up proactively with insurance companies to ensure timely processing of authorizations and appeals. • Stay current on payer-specific authorization protocols, documentation requirements, and changes to coverage policies affecting home health. • Ensure compliance with HIPAA, Medicare Conditions of Participation, and other regulatory standards. • Maintain organized and auditable records of all insurance and authorization communications and decisions within HCHB and agency systems