• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.\n• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns\n• Calmly attempt to resolve and de-escalate any issues\n• Escalate interactions when necessary and appropriate\n• Respond to requests for assistance and/or possible processing payments\n• Track all call related information for auditing and reporting purposes\n• Provide feedback on call issues\n• Upsell if required