Upstart
Our mission is to enable effortless credit based on true risk.
Lead Operations Associate
Location
Ohio
Posted
3 days ago
Salary
$28 - $39 / year
Bachelor Degree2 yrs expEnglish
Job Description
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.
We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
Job Requirements
- 2+ years of experience in lending, financial services operations, underwriting, or application review
- Demonstrated history of high-quality performance and meeting or exceeding productivity/quality expectations (100% or greater 4-week productivity; 92% or greater 8-week quality)
- Experience mentoring peers, leading workflow allocation, or supporting team escalations
- Ability to prioritize, manage multiple responsibilities, and drive issues to resolution
- Proven track record of integrity, sound judgment, and alignment with Upstart values
- Experience as an assistant branch manager within a bank, credit union, or financial institution.
- Deep knowledge of Auto products, lending policies, or loan onboarding operations
- Strong communication skills with the ability to influence, coach, and align teams
- Experience analyzing operational data or customer insights to identify trends and propose improvements
- Skills in cross-functional collaboration, especially with Product, QA, and Training
- Familiarity with customer lifecycle experience and how brand trust is built within lending workflows
- Ability to develop and facilitate training or contribute to SOP/process documentation
- Proven ability to improve workflows, reduce friction, and contribute to operational efficiency
- You will be required to work from the 2 days in office per week.
- As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
- This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
- Columbus, OH - Anticipated Hourly Rate Range
- $28.56 — $39.52 USD
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Company equity, Company-sponsored outings, Company sponsored family events, Continuing education stipend, Dental insurance, Disability insurance, Employee stock purchase plan, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Mentorship program, Online course subscriptions available, Open office floor plan, Paid holidays, Paid sick days, Onsite office parking, Performance bonus, Promote from within, Recreational clubs, Lunch and learns, Relocation assistance, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, Pay transparency, Mother's room, Virtual coaching services, Flexible time off, Bereavement leave benefits