• Provide on-site technical support for customers including diagnosis, repair, maintenance, and optimization of Standard Bots robots • Perform installations, commissioning, and system integration at customer facilities • Conduct preventive maintenance visits and safety inspections to ensure optimal robot performance • Troubleshoot mechanical, electrical, and software issues both on-site and remotely • Provide remote technical support via phone, email, and video conferencing when on-site visits are not required • Train customers on robot operation, programming, and basic troubleshooting procedures • Document all service activities — including ticket notes, parts usage, and resolution details — in our CRM system • Manage spare parts inventory and ensure proper tools and equipment are available for service calls • Collaborate with internal teams to escalate complex issues and contribute feedback for product improvements • Achieve field service KPIs for ticket resolution and first-time fix rates