• Support the design and implementation of client benefits strategies aligned with business needs and budgets. • Provide clear guidance on plan structure, cost optimization, and employee experience. • Prepare and manage benefit quotations with insurance carriers and providers. • Analyze plan options, pricing, and coverage to support informed client decisions. • Maintain strong relationships with brokers, carriers, and external partners. • Coordinate benefits implementation within PEO environments when applicable. • Ensure accurate configuration of eligibility rules, plan structures, and payroll integration. • Oversee implementation and maintenance of health, retirement, and ancillary benefit plans. • Ensure compliance with applicable regulations and internal procedures. • Maintain accurate documentation, reporting, and audit readiness. • Lead open enrollment and new-hire enrollment processes. • Communicate plan options, timelines, and requirements clearly to clients and employees. • Resolve enrollment issues promptly and professionally. • Deliver excellent communication with both clients and internal teams. • Demonstrate strong ability to explain complex benefits concepts in a clear, accessible manner. • Provide responsive, high-quality client service throughout the benefits lifecycle. • Maintain strong planning, tracking, and follow-up across multiple clients and timelines. • Ensure high levels of accuracy, responsiveness, and service quality.