Frasco Investigative Services is seeking a Tier 1 Technical Support Specialist to serve as the first point of contact for internal technology support. This role is responsible for day-to-day user support, issue intake, troubleshooting, and escalation across Frasco’s Microsoft-first technology environment. This is a hands-on, entry-level operational role focused on responsiveness, clarity, and consistency, providing support to both corporate and field-based teams. Serve as the first point of contact for internal technical support, delivering clear, professional, and customer-focused assistance Troubleshoot and resolve Tier 1 issues across devices, Windows OS, Microsoft 365, Microsoft Dynamics, VPN/network access, and peripherals Log, categorize, prioritize, and document all support requests in the ticketing system, meeting defined service and escalation standards Escalate complex or unresolved issues to Tier 2 or specialized teams with complete and actionable documentation Support user account management, including provisioning, password resets, MFA issues, and Entra ID access changes Assist with onboarding and offboarding activities in partnership with HR and IT leadership Configure and support devices, standard software, and approved Microsoft-based business applications in line with security standards Create and maintain documentation and knowledge base content while contributing to continuous improvement of Tier 1 support processes