Nile is seeking a highly skilled Global Service Delivery Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for overseeing the delivery of Nile's cutting-edge networking services across a global customer base. You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer satisfaction, drive continuous improvement, and uphold Nile's commitment to delivering reliable, high-performance network services. Service Delivery Management: Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence to SLAs. Customer Satisfaction: Serve as the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a superior customer experience. Service Management: Implement and manage ITIL-based service management processes tailored to networking and AI-driven architectures. Performance Optimization: Leverage AI-driven insights to continuously monitor and optimize network performance, proactively addressing potential issues. Security and Compliance: Ensure all service delivery processes align with zero trust security principles and industry compliance standards. Client Relationship Management: Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions. Leadership and Coordination: Lead and coordinate the delivery of Nile service components, orchestrating efforts among various stakeholders, including customer IT teams, deployment partners, and internal teams. Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes. Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance service delivery efficiency and effectiveness.