Responsible for reviewing accounts in a credit balance whether in a work queue, from a worklist, or other method to determine and perform the appropriate actions needed to resolve the account. Verify the accuracy of the expected reimbursement calculation Check the contractual adjustment Review manual adjustments and payments posted on the account Handle credits related to both patient and insurance for hospital and physician accounts If a refund is required, perform the appropriate steps in the billing system to generate the refund Identify trends and determine root causes for credits Work with appropriate parties to optimize the system and minimize false credits This position reports to the Credit Resolution Supervisor.